Group Decision Support Systems: An Essential Tool for Resolving Organizational Conflicts
Although group decision making (GDM) is an important research field in social psychology, group decision support systems (GDSS) only recently emerged as a field in the decision support systems (DSS) area. This paper analyses the different types of organizational conflict and suggests the use of GDSS as an essential tool for resolving these conflicts. The role of computer-based information systems (CBIS) has evolved from focusing on data (transaction processing systems) and information (management information systems) to focusing on decision (decision support systems) and coordination (distributed decision-making systems). This paper expands the role of GDSS as an essential tool for resolving organizational conflicts. The GDSS must play a role in integrating functional subunits horizontally, and in integrating long-range, medium-range and short-range planning to create a coordinated strategy.
||Group Decision Support Systems: An Essential Tool for Resolving Organizational Conflicts
International Journal of Information Management (Jan, 1990)
||Lee, Sang M; Eom, H.; Suh, E.