Quality management practices of American and Japanese electronic firms in the United States
The article focuses on the quality improvement programs in American and Japanese electronic manufacturing firms operating in the United States. An increasing number of Japanese manufacturing firms are finding the U.S. industrial and labor climate favorable to their investment in new or existing manufacturing firms. The firms chosen were divided into three specific groups. Type A was American firms operating with the traditional approach to quality management. Type B consisted of Japanese firms operating in the United States. Type C contained American firms using some type of Japanese approach to quality management, such as just-in-time and total quality control. Although top management in some type A firms was supportive of and committed to quality improvement programs, quality leadership was delegated to lower-level managers while upper level managers concentrated on seemingly more important duties. The use of a number of easy-to-understand and easy-to-use quality control tools was common in type B firms, and these tools were employed to discover the source of quality problems quickly.
||Quality management practices of American and Japanese electronic firms in the United States
Production and Inventory Management (Jan, 1988)
Vol. 29, No. 4
||Lee, Sang M; Ebrahimpour, M.