Research

Impact of Malcolm Baldrige National Quality Award Criteria on Organizational Quality Performance

The aim was to test the link between the Malcolm Baldrige National Quality Award (MBNQA) criteria and organizational quality performance. Specifically, this paper focuses on the role of quality information and analysis in quality performance among Korean manufacturing firms. This study also reviews prior research on MBNQA and examines the impact of customer and market management on quality. A survey instrument was developed based on specific criteria of MBNQA. Results suggest that quality information and analysis has a strong, positive impact on strategic quality planning and process management, and quality results are affected by human resource management and process management.

Publication Information
Article Title: Impact of Malcolm Baldrige National Quality Award Criteria on Organizational Quality Performance
Journal: International Journal of Production Research (2003)
Vol. 41, No. 9
Author(s): Lee, Sang M;  Rho, B. H.;  Lee, S. G.
Researcher Information
    
Lee, Sang M
Lee, Sang M
Emeritus
Expertise:
  • Entrepreneurship
  • Information Systems
  • International - Europe
  • International - South and Central America
  • International - Asia
Management
HLH 315H
P.O. Box 880491
University of Nebraska-Lincoln
Lincoln, NE 68588-0491, USA
Phone: (402) 472-3915
slee1@unl.edu