Research

An Object-oriented Approach for Designing Service Scheduling Support Systems

The focus of this paper is to provide practical guidelines for designing service scheduling support systems based on the Object-Orientation Approach (OOA). The advantages of OOA include providing greater flexibility to the process of system design and implementation, simplifying the decision making process and empowering decision-makers at the operational level. The application domain of this paper is healthcare where patient scheduling has always been a major challenge due to the high degree of system complexity and uncertainty. A real-world application of the object-oriented patient scheduling system at a regional healthcare centre is presented.

Publication Information
Article Title: An Object-oriented Approach for Designing Service Scheduling Support Systems
Journal: International Journal of Services and Standards (2004)
Vol.1, No.1
Author(s): Lee, Sang M;  Asllani, A;  Trimi, Silvana
Researcher Information
    
Lee, Sang M
Lee, Sang M
Emeritus
Expertise:
  • Entrepreneurship
  • Information Systems
  • International - Europe
  • International - South and Central America
  • International - Asia
Management
HLH 315H
P.O. Box 880491
University of Nebraska-Lincoln
Lincoln, NE 68588-0491, USA
Phone: (402) 472-3915
slee1@unl.edu
Trimi, Silvana
Trimi, Silvana
Associate Professor
Expertise:
  • Electronic Commerce Management
  • Information Systems
  • Systems Analysis and Design
  • Mobile and Wireless Commerce
Supply Chain Management and Analytics
HLH 511 G
P.O. Box 884114
University of Nebraska-Lincoln
Lincoln, NE 68588-4114, USA
Phone: (402) 472-4459
Fax: (402) 472-5855
strimi@unl.edu