An Object-oriented Approach for Designing Service Scheduling Support Systems
The focus of this paper is to provide practical guidelines for designing service scheduling support systems based on the Object-Orientation Approach (OOA). The advantages of OOA include providing greater flexibility to the process of system design and implementation, simplifying the decision making process and empowering decision-makers at the operational level. The application domain of this paper is healthcare where patient scheduling has always been a major challenge due to the high degree of system complexity and uncertainty. A real-world application of the object-oriented patient scheduling system at a regional healthcare centre is presented.
||An Object-oriented Approach for Designing Service Scheduling Support Systems
International Journal of Services and Standards (2004)
||Lee, Sang M; Asllani, A; Trimi, Silvana
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|Lee, Sang M||Management
|Trimi, Silvana ||Supply Chain Management and Analytics